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Reports To: Collections Manager
Location: Addison, Illinois
SUMMARY
The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
- Establish and maintain effective and cooperative working relationships with customers and sales.
- Weekly and monthly reporting to direct supervisor.
- High volume phone calls to assigned delinquent customers.
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
- Internal and External customer interface, travel required.
- Meet defined department goals and activity metrics.
- Completes on-going training and other duties as assigned.
SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS
- At least five (5) years high volume corporate credit and collection experience.
- Experience working with electrical distribution or warehousing processes and principles is preferred.
KNOWLEDGE, SKILLS AND ABILITIES
- Working knowledge of the Fair Debt Collection Act, the Consumer Credit Collection Act, and state and federal laws applying to collection activities.
- Knowledge of Illinois Lien laws.
- Knowledge of Billing and Collections procedures.
- Strong attention to detail, goal oriented.
- Commitment to excellent customer service.
- Excellent written and verbal communication abilities.
- Ability to prioritize and manage multiple responsibilities.
EDUCATION and/or EXPERIENCE
BS/BA in business administration or related major or five years equivalent combination of education and experience.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is occasionally required to stand; walk; sit. The employee must occasionally lift and/or move up to 10 pounds. 50% ability to travel is required.
WORK ENVIRONMENT
Typical environments include offices, light industrial, commercial, and utility. The noise level in the work environment is usually moderate.
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